Our Managed IT services are a way for small businesses under 30 employees to have all of the benefits of a full IT department with network, server, security, and telecommunications specialists... without the huge cost. You outsource the management, support, and security of your technology to us and we do whatever is necessary to meet your expected SLA.
Managed Services are proactive, not reactive. BitStar doesn't wait for something to break to go to work. We proactively monitor systems, maintain networks, apply updates, and secure data to prevent issues before they impact your business. This approach gives your business reliability, predictability, and peace of mind that aren't possible with the traditional "break fix" model of years past.
And the best part? You get unlimited labor for one monthly price. So there are never any surprise bills.
Actually, we have personally conducted analysis and research on real customers that we have worked with and found that by minimizing downtime and letting employees do their jobs efficiently and by avoiding costly repairs or virus remediation/ransoms, your business will actually be more profitable every year.
That is true. A lot of small businesses have gotten by for years or decades without managed IT. But the same reasoning can be used for seatbelts. If you have never worn a seatbelt your whole life and you have survived... congratulations. But for every one of you there are dozens who are no longer around to wish they had worn one.
Most people don’t wear a seatbelt because they plan to crash — they wear it because accidents are unpredictable. IT is similar. Five or ten years ago, threats were simpler. Today, small businesses are targeted specifically because they often don’t have dedicated protection.
Yes, we do. Most Managed Service Providers (MSP's) drop any support for legacy customers that are more comfortable with the old model. We don't agree with that. But, keep in mind, when you call for support your incident will be handled as a lower priority than incidents for customers who are paying monthly for a Service Level Agreement (SLA).
We will still get to you as soon as we can, but we have to treat both models differently. When you opt out of the MSP model, you assume a level of risk, whereas BitStar assumes the risk for its Managed Services customers.
Each Managed Services customer gets a custom-tailored, month-to-month agreement that guarantees numerous services. Below are the highlights, but each agreement with each client is unique.
The backbone of any modern company is its connection to the internet. We monitor your internet connection 24/7 and manage the relationship with your ISP. We also ensure the functionality of your network, including your business and guest WiFi networks.
We manage your Windows PC's and Servers, ensuring they are up to date, each hardware component is healthy, your machines are secure and free of any virus or ransomware threats, and the files and data you use daily are backed up off site.
We provide full support for the basic, core business productivity platforms. This includes your email client, Microsoft Office suite, your PDF reader, and your browser. This is the minimum set of programs that every small business in America needs to operate. We also manage your website and domain name.
We support your audio/video systems, ensuring their network connectivity and connection to power in order to prevent issues before that important teleconference or board meeting presentation. Your phone system is also tied to the internet and requires that certain firewall settings and protocols are always working.
The common theme in these categories is monitoring. Just like a sick patient in a hospital, we connect our diagnostic and monitoring systems to your network, server, computers, internet connection, and more in order to respond immediately when trouble starts.
Along with monitoring, we generate reports from our trouble ticketing system, your anti-virus system, your off-site data backup system, your website and domain traffic, and more to give you regular feedback about what is working well and what needs improvement.
We will come on site and assess your unique needs. We will invest our labor and time. All we ask in return is that you agree to sit for a 30 minute presentation of our findings.